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Customer Experience Associate

Want a career instead of another J.O.B.?

Looking for a place to grow?

Come work with us!

  • We love to promote from within and have aggressive growth plans.
  • Experience our unparalleled training
  • Do you have what it takes to learn and grow to be the best in the industry?
  • Do you want to make a difference for people all over the world?

Amerisleep is rapidly expanding nationwide beyond its roots as an Internet-based online retailer, as we are growing at nearly 100% annually. We take pride in providing friendly, helpful, in-house customer support. Our Customer Experience Representatives assist customers online, over the phone, and in person. We answer product and service questions, follow up with orders, and ensure our customers' ultimate satisfaction.

Your job is to represent Amerisleep’s exceptional brand and reputation while helping clients achieve the best sleep experience in their lives.

Competitive pay! We start our representatives out at $36K with a bonus structure and benefits.

RESPONSIBILITIES:

  • Bring new ideas, answer incoming phone calls, emails, and chats
  • Provide support, answers for customer inquiries, including product knowledge, order placement, and order follow-up
  • Manage customer accounts
  • Maintain professional and friendly communications

MUST-HAVES:

  • 4-year degree or equivalent Selling/Customer Service experience
  • Demonstrate a great attitude and enthusiasm for helping customers
  • Availability for weekend and weekday hours are required
  • Skilled with internet technology
  • Must be authorized to work in the U.S. and able to demonstrate English language proficiency (written and spoken). Second language skills encouraged.
  • Moral and ethical strength
  • Goal Orientated, Self-reliant & Professional
  • Enjoys learning
  • Likes to win

Benefits:

  • Medical coverage
  • Gym & Pool access

 

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